
• Left Message
• Unanswered Questions
• Now Promotions
• I Have Been Trying to Reach You
• It's Been About a Week
• Manager's Survey
• It's Been Awhile
• New Price Available
• No Contact
• Direct Response
• 1-Hour Sales Process
• Appointment Reminder
• Auto Responder
• Directions
• Email Quote Only
• Inaccurate Phone Number
• Internet Benefits Package
• No Number Provided
• Price Assurance Program
• Trade Bait
The Mosley Automotive Group In-Dealership Development Program allows
dealerships to receive elite hands-on training. In-store visits are supplemented
with access to the virtual training wall, email template library, and phone engagement
outlines.
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In-Dealership Classes Include:
• Class 1 - Gaining Engagement
• Class 2 - Initial Conversations
• Class 3 - Appointments
• Class 4 - Overcoming Objections
• Class 5 - Online Third Party Sources
• Class 6 - Closing the Deal
Virtual Training Wall Includes:
• Internet Buyer Psychology
• Building Rapport
• Appointment Strategies
• Follow-Up
• Phone Objections
• Initial Call
• Messages
• Return Call Engagement
• Phone Closing
Phone Engagement Outlines Include:
• Dealing with Best Price
• Edumunds Invoice Does not Match
• Leaving a Proper Message
• Managing Postponement
• Opening the Conversation
• Presenting Advantages
• Processing Objections
• Qualifying the Prospect
• Still Shopping the Deal
• The Appointment
• Too Much Profit